Mollie, one of Europe's fastest growing financial service providers, today published its 2023 financial results. In 2023, Mollie posted a net revenue of €99 million, a growth of 36 percent compared to 2022. This is due in part to attracting new and larger customers, investing in new products such as Mollie Capital, in-person payments, and accelerating international expansion in Germany, France and the UK.

In addition, operating costs fell by 30% - from €179.8 million in 2022 to €126.7 million in 2023. Mollie has used AI to improve operational efficiencies and customer experiences. A highlight of this was the launch of MollieGPT, a GenAI model that optimises support documentation and contacts for customers. This, in addition to a more product-oriented focus and better interdisciplinary internal cooperation, has increased operational efficiency.

Customer centric strategy

Mollie also made great strides with its customer centric strategy in 2023, unifying and growing its best-in-class customer operations centre in Maastricht. The launch of Mollie Terminal, providing a smart solution for omnichannel customers, demonstrates Mollie’s commitment to delivering on customer needs. Mollie’s product offering was also further expanded to include more integrated financial services, allowing customers to simplify payments and money management through a single platform.

Strong start to 2024

Mollie continues its upward trajectory into 2024 and was again operationally profitable last month. In addition, the financial services provider's strong cash position and capital help ensure further future growth. 

Koen Köppen, CEO at Mollie: "Twenty years ago, Mollie launched a simple and affordable solution for Dutch companies to receive payments. Last year we looked at how we could get back to the original mission behind it: to eliminate financial bureaucracy by simplifying financial processes for businesses. To do that, we improved efficiency, focused on new products and new international markets. The figures show that this paid off in 2023. In the coming years, we will continue to launch more products that make it easier for our customers to focus on their core business. This applies to our smallest customers as well as our larger customers such as Gymshark, O'Neill, Castore, Soak&Sleep, Total Fishing Tackle and Q-Park."