Lucinity, an anti-money laundering (AML) software developer has hired Cate Wright as Head of Customer Success to strengthen its customer success team. Cate is a veteran of the anti-financial crime sector, with 17 years of experience from firms including BAE Systems, RiskScreen, and ALLIANZ.

Cate’s appointment comes as Lucinity makes further strategic additions to its customer success team, with a view to supporting Lucinity’s growing customer base. Georgia Couling and Hannes Stefánsson have also joined the team and will work with Cate to make sure Lucinity is properly servicing the needs of its customers.

Through its attention to customer service, Lucinity helps its customers including a range of banks and FinTechs maximize the full potential of its compliance offering. The customer success team aims to take a proactive and data-driven approach to customer success by monitoring trends and feedback.

Guðmundur Kristjánsson (GK), CEO and Founder of Lucinity comments: “Cate is an incredible asset to our fast-growing company. She recognizes the importance of nurturing relationships from the beginning and developing long-term partnerships. We recognize how important customer success is for Lucinity and for our continued growth. Our clients tell us that our willingness to collaborate is different from the rest of the industry, and the success of our customers is something we feel passionately about.”

Speaking about her new role and the growing team, Cate Wright added: “In my previous roles, I’ve been on the customer side where I have experienced the challenges of working in the industry. I am here to build trust through tangible actions and investments in the areas that truly matter to our customers. I am excited to grow a customer program with Lucinity that aligns with what I know, firsthand, our customers want.”